Help us find the right order
- The email used for your MeloLetter account or checkout.
- The song title, recipient name, or approximate creation time.
- A screenshot and the exact error message, if one appeared.
Let's get your song back on track.
For playback, downloads, generation, billing, account, or share-page issues, email our support team.
What we can help with
- Missing or unplayable song versions
- Download errors and share-page playback
- Included regeneration access
- Checkout, credits, sign-in, and account history
Do not send passwords or full payment card details by email.